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Mobile Money: EcoCash Leaves Consumers Stranded

Harare - EcoCash services remained intermittent or non-available yesterday, causing major business losses and much hardship since the platf...

Harare - EcoCash services remained intermittent or non-available yesterday, causing major business losses and much hardship since the platform handles 85 percent of Zimbabwe’s transactions and 99 percent of mobile money transfers.

Cassava Smartech Zimbabwe, EcoCash’s parent company, and EcoCash itself were almost non-committal and giving very little information, except to say that the platform upgrade, which started on Saturday and was supposed to be complete on Sunday evening, had been completed.

The only comment was: “All EcoCash core services are stabilising well. We, however, continue to monitor the platform’s performance and will keep the market updated.”
EcoCash Handles 99 Percent of Zimbabwe's Mobile Money Transfers 

This irritated users who, more than anything, want to know when normal services will resume and the company came in for severe criticism for keeping customers in the dark.

While it became possible for some clients to buy airtime and data yesterday, payment requests were still a problem, being recorded on the sender’s phone but not the receiver’s phone, and the supermarket short-cut systems were still down.

This made buying goods and services basically impossible, hitting everyone from the largest supermarkets down to vendors and black market forex dealers. Business was very slow for most formal and informal operators. - The Herald


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